We are Penguin Books Limited and The Random House Group Limited. We want visitors to our websites to be able to take part fully in the activities and offers we provide. We also want to make sure that when we collect information from you, we do so in a way that does not infringe your right to privacy.

This Privacy Policy is designed to give you useful information about the way we collect and use personal information and how we use cookies. 

Please read the following carefully because by visiting our websites and/or send us your personal information you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Penguin Books Limited of 80 Strand, London WC2R 0RL or The Random House Group Limited as applicable (each referred to in this policy as “we”).

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

Information you give us

You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise and we will only use that information as we specifically state when you provide that information or as set out in this policy.  Some examples of the information that we collect and how we use it are:

  • Newsletters: We have several newsletters that keep readers up-to-date with information on our books, authors, events, offers etc.  If you would like to subscribe to one of our newsletters, we will require you to send us your email address so that we can send the newsletter to you.  We may also ask you to provide other information about yourself, such as your name, age, sex and location so that we can personalise your newsletters.
  • eCommerce: If you purchase any products from our site you will be required to submit your name, address and payment details. We or our contractors will use this information to process your order and your payment and to send the products to you.  Payments are handled by Shopify Inc who will collect your name, address and payment card details solely to facilitate payment for your products. Your name and address will also be sent to our fulfilment services provider Exact Abacus Limited who will use that information solely to process your order and to deliver your products to you. 
  • Prize Promotions: We regularly run competitions and prize draws and, in addition to your answer or entry, we will require you to send us certain information, such as your name and email address.  We will only use this information to administer the promotion and for any other purpose to which you consented when you entered.
  • Email and other contact details: You may wish to contact us from time to time by sending us letters or emails or by filling in contact forms on one of our websites.  We will only use this information to respond to your query or suggestion.

Information we collect about you

With regard to each of your visits to our site we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators from which you have visited our site or that you visit after our site; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
    as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources

We may receive information about you if you use any of the other websites we operate or the other services we provide.  We may also receive information about you from any of business partners to whom you may have given your details with permission for them to send it to us.

Cookies

Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. 

By your using https://shop.penguin.co.uk you confirm that you accept the terms of this policy and agree to us sending you cookies. 

Shopping (Shopify) Cookies

Cookie Name(s)

Description

  _session_id, unique token, sessional,

_secure_session_id, unique token, sessional

Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, Expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks,  Stores information about the contents of your cart.
 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
 PREF persistent for a very short period, Set by Google and tracks who visits the store and from where

 

Google Analytics Cookies

 Cookie Name

Expiration Time

Description

_ga

2 years

Used to distinguish users

_gat 10 minutes Used to throttle request rate
__utma 2 years from set/update Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics
__utmt 10 minutes Used to throttle request rate
__utmb 30 minutes from set/update Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics
__utmx End of browser session No used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit
__utmz 6 months from set/update Stores the traffic source or campaign that explains how the user reached your site. The cookie created when the javascript library executes and is updated every time data is sent to Google Analytics
__utmv 2 years from set/update Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics

 

DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.  We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements or to protect our rights, property, or safety or that of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or group companies. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

THIRD PARTY SITES
    
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Group Communications
Penguin Books Limited
80 Strand
London
WC2R 0RL