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We deliver only to addresses within the United Kingdom and Europe.*

Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey and United Kingdom

 

We offer three shipping options for the UK. Final shipping costs will be calculated at checkout before payment based on weight.

Standard (3-5 working days) Express (1-2 working days) (for orders placed before 12pm noon Monday - Friday) Next Working Day Tracked and Signed (for orders placed before 12pm noon Monday - Friday)
From £2.99 From £4.99 From £6.99

 

International shipping outside of the UK starts from £7.36

Buyers to non-UK addresses are responsible for paying any Import VAT and Duty. This will need to be paid before the courier can complete the delivery.

 

Holiday Shipping Update: 2023 Dates

All orders should be placed before noon on the specified days for Christmas arrival* 

UK: 

Standard - Monday 18th December

Express - Tuesday 19th December

Next Day Tracked and Signed - Wednesday 20th December

Europe: 

Friday 15th December

*Due to circumstances beyond our control these are not guaranteed to arrive before Christmas 

 

*Exceptions

Cecily Parsley's Nursery Rhymes - Centenary Limited Edition Box

Shipping is available worldwide. 

Penguin Prints 

Lead times (order to despatch) for prints are 5 working days for unframed and 15 working days for framed/canvas prints.

We do not currently ship Penguin Art Prints outside of the UK.

Writing Workshop for Picture Books

We have a 24-hour cancellation policy. Please contact us if you have a change of plans and we will try our best to accommodate.

Isokon Penguin Donkey bookcase

£30 per product. These are made to order and can take up to 10 weeks to deliver.

We do not currently ship Isokon Penguin Donkey bookcases outside of the UK.


Please note: our general shipping prices are based on weight and calculated at checkout so prices may vary

Returns

Products may be returned as follows:
    • If you want to return or cancel a product please email us at info@penguinshop.co.uk¬†Returns will be at your own cost.¬†
    • You must return any unwanted products with the original packaging within 14 days of delivery or within 14 days of cancellation, whichever is later.¬† Returns after this time will not be accepted. We are entitled to withhold any refund until we have received the relevant products. This is with the exception of the Isokon Penguin Donkey ‚Äď any damages must be reported within 3 days of delivery.¬†
    • You are required to take reasonable care of the products while in your possession and we reserve the right to deduct from the refund any loss in value of the products returned if the loss in value is (in our reasonable opinion) a result of your damage, use, misuse or handling of the products over and above what is necessary to establish their nature, characteristics and functioning.
    Exceptions ‚Äď products that you cannot cancel

      The only circumstances in which you cannot cancel your order are where the products that you wish to return are:

      • audio, video or computer software products that have been removed from the sealed package in which they were delivered; or
      • any bespoke or personalised items which have been created specifically for you.
      • Penguin prints
      • Isokon Penguin Donkeys
      • Wooden Bookends

      Damaged or faulty items

      If you receive a faulty or damaged item please contact us for more information.

      See our Terms and Conditions page for our full returns policy.