Delivery Options

We only sell to customers using a credit or debit card with a UK billing address and deliver only to addresses in mainland GB and Northern Ireland. Unfortunately, we do not accept orders from or deliver to addresses outside mainland GB and Northern Ireland at this time.


Standard (3 - 5 days) Express (1 - 2 days) Next Day Tracked and Signed (for orders placed before noon Mon-Fri)
£2.99 £3.99 £4.99 (introductory offer)

Exceptions

ISOKON Penguin Donkey Mark 2

£25 per product for orders to Great Britain only. For any other address please contact us

Creative Writing Workshop

The delivery charge is already incorporated in the workshop price. Please note the gift pack will be dispatched Tracked and Signed. 

The Kingdom Revealed: Limited Signed Edition and Go Set A Watchman: Limited Signed Edition by Harper Lee

The delivery charge is incorporated in the book price; the package will be dispatched Tracked and Signed. 


Please note: our general shipping prices are based on weight and calculated at checkout so prices may vary

Returns

Products may be returned as follows:
    • If you want to return or cancel a product please email us at info@penguinshop.co.uk Returns will be at your own cost. 
    • You must return any unwanted products with the original packaging within 14 days of delivery or within 14 days of cancellation, whichever is later.  Returns after this time will not be accepted.  We are entitled to withhold any refund until we have received the relevant products.
    • You are required to take reasonable care of the products while in your possession and we reserve the right to deduct from the refund any loss in value of the products returned if the loss in value is (in our reasonable opinion) a result of your damage, use, misuse or handling of the products over and above what is necessary to establish their nature, characteristics and functioning.
    Exceptions – products that you cannot cancel

      The only circumstances in which you cannot cancel your order are where the products that you wish to return are:

      • audio, video or computer software products that have been removed from the sealed package in which they were delivered; or
      • any bespoke or personalised items which have been created specifically for you.

      Damaged or faulty items

      If you receive a faulty or damaged item please contact us for more information.

      See our Terms and Conditions page for our full returns policy.